At SYNAPSE, we work with trusted fulfillment partners to ensure your order is processed quickly, safely, and reliably.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

During periods of high demand, product launches, holidays, or promotional events, processing times may be slightly extended.

Once your order has been fulfilled and shipped, you will receive a confirmation email containing tracking information.

Shipping Times

Estimated shipping times vary depending on your location and selected shipping method.

United States

• Standard Shipping: 3–7 business days

International Shipping

International delivery times typically range from 7–21 business days, depending on destination country, customs processing, and local carrier services.

Please note that international orders may experience delays outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

• destination
• package weight
• shipping method selected

We may occasionally offer free shipping promotions for qualifying orders.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided and the package is returned to us or our fulfillment partner, additional shipping charges may apply to reship the order.

We are not responsible for packages delivered to incorrectly entered addresses.

Lost, Stolen, or Delayed Packages

Once an order has been handed off to the shipping carrier, delivery times and package handling are outside our direct control.

SYNAPSE is not responsible for:

• lost or stolen packages marked as delivered
• carrier delays
• weather-related disruptions
• customs delays
• incorrect shipping information entered by the customer

If you experience a delivery issue, please contact the shipping carrier directly first. If additional support is needed, contact our team and we’ll do our best to assist.

International Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by your local government.

These fees are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• your order number
• photos of the package
• photos of the damaged product

We will review the issue and work toward an appropriate resolution.

Contact

For shipping-related questions, please contact:

Email: support@shopsynapse.co

We aim to respond within 24 hours.